Ez99 Terms and Conditions — Malaysia Platform Usage Policy

By accessing or using the EZ99 platform in any way — whether by browsing the website, registering an account, making a deposit, or joining a game — you hereby confirm that you have read, understood, and agree to be bound by these Terms and Conditions and all related policies, including EZ99's Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are requested not to use the EZ99 platform. Continued use of our platform after any amendment to the terms is published constitutes full acceptance of the latest version.

EZ99 reserves the right to amend, update, or replace any part of these terms at any time without prior notice; however, we will endeavour to inform players via in-platform notifications for significant amendments that directly affect the user experience.

To register and use the ez99 platform, you must meet the following eligibility requirements without exception:

• Aged 18 years old and above at the time of registration.
• A Malaysian citizen or permanent resident living in Malaysia.
• Never been banned or prohibited from using the ez99 platform or other online gaming platforms due to fraud or abuse.
• Have full legal capacity to enter into a legally binding agreement.
• Register with accurate, truthful, and up-to-date personal information.

Each individual is only permitted to register one account only. Multiple account registrations by the same individual — whether using different names, phone numbers, emails, or devices — are strictly prohibited and may result in the immediate suspension or termination of all associated accounts, including the freezing of any existing balances.

EZ99 reserves the right to require identity verification (KYC — Know Your Customer) at any time, including during registration, prior to the first withdrawal, or when suspicious activity is detected. Required documents may include a national identification card, proof of address, and proof of payment method.

You are solely responsible for maintaining the confidentiality of your EZ99 account password. EZ99 recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Two-factor authentication (2FA) is available and strongly encouraged for added protection.

• Do not share your account password with anyone, including family members or close friends.
• Do not access your EZ99 account over unsecured public WiFi networks.
• Log out of your account when you are done using a shared device.
• Contact the EZ99 support team immediately if you suspect your account has been accessed without authorization.

EZ99 is not liable for any losses resulting from a user's failure to safeguard their own account. Any activity that occurs in your account is considered to have been carried out by you, unless proven otherwise.

EZ99 supports multiple local Malaysia payment methods including FPX bank transfer, popular e-wallets, and other commonly used options. All financial transactions are protected by 256-bit SSL encryption for full security.

Deposit Requirements:

• All deposits must be made using a payment method registered in your own name. EZ99 does not accept payments from third parties.
• Minimum and maximum deposit limits apply and vary according to the selected payment method.
• EZ99 is not responsible for any charges or fees imposed by third-party payment service providers.

Withdrawal Requirements:

• Withdrawals will only be processed to a bank account or e-wallet registered under the same name as your EZ99 account.
• Prior to your first withdrawal, full identity verification (KYC) may be required.
• Any bonus received must meet the specified wagering requirement before it can be withdrawn.
• EZ99 reserves the right to delay or withhold a withdrawal while an investigation is conducted if suspicious activity is detected.
• Withdrawal processing time is typically within 15 to 30 minutes, subject to account verification and the bank's processing hours.

EZ99 offers a wide range of bonuses and promotions to members, including a welcome bonus, reload deposit bonuses, weekly cashback, and exclusive offers for VIP members. Each bonus and promotion is subject to specific terms and conditions set out at the time the offer is made.

• All bonuses carry a wagering requirement that must be fulfilled before any bonus funds or winnings derived from bonuses can be withdrawn.
• Bonuses may only be claimed once per offer, unless otherwise stated in the relevant promotion's terms.
• EZ99 reserves the right to cancel or modify any bonus if there is evidence of misuse, fraud, or exploitation of the system.
• Bonuses are non-transferable between accounts.
• In the event of a conflict between these general terms and specific promotion terms, the specific promotion terms shall apply.
• EZ99 reserves the right to end any promotion at any time with reasonable notice.

All games offered on the EZ99 platform — including slot games, Live Casino wagering, sports betting, and fish shooting games — are operated using Random Number Generator (RNG) technology certified by independent international auditing bodies. This ensures every game outcome is fair, random, and cannot be manipulated by any party.

• Players are responsible for understanding the rules of each game before placing their bets.
• Any technical disruption during gameplay will be resolved in accordance with EZ99's established dispute resolution policy.
• Confirmed wagers cannot be cancelled.
• EZ99 reserves the right to void rounds or bets if a significant technical error occurs that affects the outcome of a game.
• The use of cheat software, automated bots, or any unauthorized method to gain an advantage in games is strictly prohibited.

EZ99 takes the protection of all members' personal data seriously. Our platform uses 256-bit SSL encryption to protect all data transmitted between your browser and EZ99's servers. Your personal data is collected, stored, and used in accordance with EZ99's detailed Privacy Policy.

By using the EZ99 platform, you authorise us to process your personal data for the purposes of account management, payment processing, legal compliance, fraud prevention, and service improvement. EZ99 will not sell, rent, or share your personal data with third parties without your consent, except as required by law.

For more details on how we handle your personal data, please refer to EZ99 Privacy Policy.

As an EZ99 platform user, you agree to use the platform responsibly and comply with all stated terms. Your key responsibilities as a user include:

• Provide accurate, truthful, and up-to-date information during registration and whenever an update is required.
• Keep your account login credentials confidential and secure.
• Play within your own financial means and practise responsible gaming.
• Not to use the ez99 platform for any illegal activities or activities that violate Malaysian law.
• Report any technical issues, system errors, or suspicious activity to the EZ99 support team immediately.
• Comply with all instructions and decisions issued by the EZ99 team regarding your account and use of the platform.

The following activities are strictly prohibited on the EZ99 platform and may result in the immediate suspension or termination of your account without any compensation:

• Multiple account creation — registering more than one account, whether under your own name or using another person's identity.
• Use of false information — registering using a false name, date of birth, identification number, or other inaccurate personal information.
• Money laundering — using the ez99 platform as a means to transfer or conceal funds from illegal activities.
• System exploitation — exploiting bugs, technical vulnerabilities, or other methods to gain an unfair advantage.
• Payment fraud — using stolen, forged, or payment methods that do not belong to you.
• Collusion — colluding with other players to deceive the system or other players, especially in live games.
• Threats or harassment — threatening, harassing, or behaving rudely towards ez99 staff or other players.

EZ99 reserves the right to suspend, restrict, or terminate any account at any time, with or without prior notice, where there is reasonable cause to do so, including but not limited to a breach of these terms, fraudulent activity, or at the request of relevant authorities.

You may also request to close your EZ99 account at any time by contacting our support team. Before the account closure is processed, any eligible balance will be returned to you once all withdrawal requirements have been met and no transactions remain under investigation.

In cases where an account is terminated due to a breach of terms, EZ99 reserves the right to withhold any balances or winnings associated with the relevant activity while an investigation is conducted. EZ99's decision in such matters is final.

The EZ99 platform is provided "as is" and EZ99 makes no warranties, express or implied, regarding the continued availability, accuracy, or suitability of the platform for any particular purpose. EZ99 is not liable for:

• Service disruptions caused by system maintenance, technical issues, or circumstances beyond EZ99's control.
• Any financial losses suffered by a player as a result of game outcomes, betting strategies, or their own misjudgement.
• Indirect, consequential, or special losses arising from the use of or inability to use the EZ99 platform.
• Internet connection failures, device malfunctions, or technical issues on the user's end.
• Content or links found on third-party websites that may be associated with the EZ99 platform.

EZ99 will always strive to provide a stable and reliable platform; however, we cannot guarantee that the service will be available at all times without interruption, errors, or technical faults. Any reported technical issues will be addressed promptly by our engineering team.

EZ99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments that materially affect user rights or experience will be announced via in-platform notifications at least 7 days before taking effect, except in cases of emergency or as required by law.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall first be resolved through voluntary negotiation between both parties. Should negotiation fail, the dispute will be referred to arbitration or a mutually agreed dispute resolution body.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be reinterpreted in a manner that most closely reflects the original intent, while all other provisions shall remain in full force and effect.